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FAQ Preguntas Frecuentes

  • 8. Do you have return policies?
    Yes, we accept returns within 15 days of receiving the order. Items must be in their original and unused condition. Return shipping costs will be borne by the customer, unless it is our error.
  • 2. Do you ship internationally?
    Yes, we ship to most countries. Shipping costs and delivery times vary by location.
  • 4. Can I track my order?
    Yes, once your order has been shipped, we will send you an email with a tracking number and a link to track your package online.
  • 6. What do I do if I receive a defective or incorrect item?
    We regret any inconvenience. Please contact us within the first 7 days of receiving your order with a description of the problem and, if possible, photos of the item. We will try our best to solve the problem quickly.
  • 10. Do you offer volume or wholesale discounts?
    Yes, we offer discounts for bulk orders. Please contact us with the details of your request and we will provide you with more information.
  • 5. How can I know if my order was placed successfully?
    After completing your purchase, you will receive a confirmation email with the details of your order. If you do not receive this email, please check your spam folder or contact us.
  • 7. Can I change or cancel my order?
    Orders can be canceled or modified only if they have not yet been processed for shipping. Please contact us as soon as possible if you need to make a change or cancellation.
  • 9. How do I take care of my jewelry pieces?
    To keep your pieces in good condition, avoid contact with water, perfumes, creams and chemicals. Store your jewelry in a cool, dry place, preferably in a jewelry box or bag.
  • 1. What are the accepted payment methods?
    We accept payments by credit and debit cards, PayPal and Stripe.
  • 3. What is the estimated delivery time?
    Delivery times depend on your location and the type of shipping selected. On average, domestic shipments take 3 to 7 business days, while international shipments can take 10 to 15 business days with Global Mail service and 3 to 4 days with DHL Express.
  • 11. How can I contact customer service?
    You can contact us through our contact form on the website, sending us an email to
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